Who this concerns
New York-authorised insurers and the other insurance entities addressed by the circular, where covered AI or external consumer data is used in underwriting or pricing.
New York · DFS Insurance Circular Letter 7
Turn New York’s insurer AI expectations into everyday staff practice.
Give relevant staff clear guidance, an onboarding and refresher learning path, and a usable record of what they have completed.
For organisations of 20–249 people · Initial launch for up to 50 learners
One connected implementation
01
See it
An internal register of tools, use cases, owners and review points.
02
Control it
Clear permitted, restricted and prohibited-use rules grounded in real work.
03
Teach it
Role-specific learning, realistic scenarios and assessment.
04
Evidence it
Policy versions, acknowledgements, completions and review actions.
Diagnose → Build → Launch. As little as 14 working days from scope lock, with timely inputs and consolidated feedback.
The local driver
Real requirements. Practical action.
DFS Circular Letter 7 expects role-tailored training for relevant staff using AI systems or external consumer data in underwriting and pricing, alongside written policies and procedures.
Read the official source ↗Timing
Circular issued 11 July 2024. Paragraph 28 addresses onboarding, regular training and completion accountability; paragraphs 25–26 address policies and annual review.
What this means for your team
These are insurance supervisory expectations, not a requirement on every New York business. We support learning, role clarity and evidence, without replacing legal, actuarial or model-risk review.
Context reviewed 31 October 2026. Applicability depends on the entity, activities and AI use case.
Built around your work
More than a policy. More than a course.
We start with the tools, decisions and people. Then we connect the rules to learning and records, using the policies and training you already have where useful.
Prompt onboarding for relevant new staff
A planned refresher learning cadence
Clear completion accountability and policy records
From policy to practice
Knowing how to prompt is not the same as knowing when a tool is appropriate.
One connected approach
Actual use cases, practical boundaries, role-specific learning and records tied to the work people do.
Illustrative learning preview · Not an assessment
A confidential report. A tight deadline.
A colleague wants to summarise a confidential client report in a public AI assistant. That use is not approved. What should they do?
Something useful to show
When someone asks, bring the evidence together.
An internal evidence pack showing what has been defined, taught, acknowledged and reviewed. Records support governance; they are not legal certification.
Illustrative pack structure
01 AI Use Register and named owners
02 Tailored policy and version record
03 Role, risk and learning map
04 Assessments, acknowledgements and completions
05 Open actions and next review date
Local business pricing · USD
Start with a useful decision.
Diagnostic
US$1,250
Sponsor interview, evidence review, readiness findings and a prioritised plan. Delivered within five working days after receiving the agreed inputs.
Useful as a standalone engagement.
Discuss the diagnosticFounding offer · subject to availability
Full implementation launch
US$4,500
Register, tailored policy, role map, 25–30 minute core learning, 15-minute manager module, one role-specific scenario set, assessment, acknowledgement, up to 50 learners and a 30-day check-in.
The first three founding places are shared across all markets. Availability and scope are confirmed in writing.
Standard launch
US$7,950
Published price after the founding places. Up to 50 learners. Extra learners, additional role scenarios, SCORM, integrations and translation are scoped separately.
Your diagnostic fee is credited in full if you proceed with an eligible launch within 30 days.
Business prices in USD. UK VAT is not added where overseas B2B place-of-supply rules apply. Any applicable local tax or reverse-charge treatment is confirmed in your quote. Delivered remotely in English; additional languages are quoted separately.
Your next step
Let’s decide fit in 20 minutes.
Talk to Alistair about your team, current AI use and priorities. No obligation to continue.
Operational learning and governance implementation. Not legal advice, certification, conformity assessment, a DPIA, security audit or a compliance guarantee. High-risk uses and specialist issues are ring-fenced for appropriate professional review.
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